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If healthcare ran like Chick-fil-A, a lot would look different. Not perfect. But different in ways that make you think. Here’s the contrast: 1. The Mission Is Clear vs. Conflicted Chick-fil-A: Serve the customer well. Every time. No confusion. Healthcare: Serve the patient unless it conflicts with billing rules, network contracts, prior auths, productivity metrics, or “the way we’ve always done it.” 👉 One system optimizes for experience. 👉 The other negotiates with it. 2. C